Refund and Return

Levida – Refund & Return Policy

Refund & Return Policy

Last updated: April 2026 · Applies to all orders placed through www.levida.ca, in our retail stores, or by phone. This policy forms part of our Terms and Conditions of Sale.

1. Items That Cannot Be Returned or Exchanged

Final sale — no exceptions

Custom orders (any product not in exact standard inventory configuration)

Special sales (Black Friday, VIP, Boxing Week, Brand Anniversary, outlet-priced, or any promoted/limited-time sales)

Floor models and clearance merchandise

Reduced or "as is" items

Bedding, mattresses, pillows, and any hygiene-related products

Unique or damaged products

All items listed above are sold "as is" and cannot be refunded or exchanged under any circumstances.

2. Returns & Exchanges for Regular Stock Orders

Time period	Exchange	Refund
Within 7 days of order placement	Free of charge	Free of charge
Day 8 until delivery / pick-up	Free of charge	10% restocking fee
After taking possession	10% restocking fee	20% restocking fee

After taking possession, you have a 48-hour window to request an exchange or refund. All returns and exchanges are subject to inspection and approval by Levida.

3. Condition of Returned Items

Original, unused condition with all original packaging and tags intact

Returned to our warehouse within 7 days of possession, at your cost

Accompanied by the original receipt or proof of purchase

Passes our inspection upon receipt (at Levida's sole discretion)

Important: Slight variations in color, texture, or finish between display models, catalogues, website images, 3D renders, or swatches and the actual product are not considered defects and do not qualify for return or exchange.

4. Damaged or Defective Items Upon Delivery

Inspect on arrival

Inspect immediately upon delivery or pick-up. Note any visible damage on the proof of delivery document at the time of receipt.

24-hour window

Report any hidden damage or defects within 24 hours of delivery by emailing [email protected].

Return window

If a defect is confirmed, return the item in original packaging to our warehouse within 7 days.

Your responsibility

Damage occurring during customer pick-up or self-assembly is the customer's responsibility.

Failure to report within the 24-hour window means the product is deemed accepted in its delivered condition.

5. Return Process

Contact us

Email [email protected] or call +1 905 474 2777 to initiate a return or exchange request.

Provide details

Share your order number and reason for the return.

Ship the item back

If approved, ship the item to our warehouse at your expense.

Refund or exchange processed

After inspection, your refund or exchange will be processed if eligible. Refunds are issued to the original payment method; cash payments are refunded via Levida cheque. Product Protection Plan fees are only refundable if the item itself is accepted for return.

6. Delivery, Pick-Up & Storage

If you refuse delivery or fail to pick up your order, it may be deemed a final sale and sold "as is".

Unclaimed orders after the 7-day Courtesy Period may incur storage fees and may be disposed of or sold without further notice.

Please refer to our full Terms and Conditions of Sale for complete delivery and storage terms.

7. Changes to This Policy

Levida reserves the right to update this policy at any time. Any changes will be posted on this page with the updated date. Your continued use of our website constitutes acceptance of the revised policy.

Questions? We're here to help.

[email protected] +1 905 474 2777 www.levida.ca

Refund and Return

Refund & Return Policy

1. Items That Cannot Be Returned or Exchanged

2. Returns & Exchanges for Regular Stock Orders

3. Condition of Returned Items

4. Damaged or Defective Items Upon Delivery

5. Return Process

Contact us

Provide details

Ship the item back

Refund or exchange processed

6. Delivery, Pick-Up & Storage

7. Changes to This Policy

Enquire About This Product